Support
If something is getting in the way of your learning, write to us. We respond within two business days.
Email Arepa Spanish support
Tell us what you need, using the email address connected to your account when possible. For technical issues, include the lesson name, your device or browser, and a screenshot if it helps explain the problem.
Email learnarepaspanish@gmail.comWe can help with
- Signing in or accessing your courses
- Subscriptions, cancellations, and refunds
- A technical issue in a lesson
- A general question about learning with Arepa Spanish
Common questions
I cannot access a lesson
First, make sure you are signed in with the same email address used to create your account. Level 1 is free; premium lessons require an active paid plan. If access still looks wrong, email us and include the lesson name.
How do I cancel a subscription?
Sign in, open your account settings, and select Manage Subscription to use the Stripe Customer Portal. You can also email us from the address on your account. See the full Refund & Cancellation Policy.
How do I request a refund?
Paid plans include a 14-day money-back guarantee. Email us with your account email and purchase date. Read the Refund & Cancellation Policy for eligibility and timing.
I have a privacy or account-data question
Email us with the subject line Privacy request. Our Privacy Policy explains the information we collect and your available rights.
Company information
Arepa Spanish is operated by Alexandria's Design LLC. For the terms that apply to using the platform, visit our Terms of Service.