Refund & Cancellation Policy

Last Updated: July 23, 2026

We want you to be satisfied with your learning experience at Arepa Spanish. This policy outlines how cancellations and refunds are handled for each of our subscription plans.

1. Free Tier

The Free Tier provides access to Level 1 at no cost and requires no payment. There is nothing to cancel or refund. You may delete your account at any time.

2. 14-Day Money-Back Guarantee (All Paid Plans)

Every paid plan includes a 14-day money-back guarantee. If you are not satisfied with the Platform for any reason, you may request a full refund within 14 calendar daysof your purchase — no questions asked. After the 14-day window, refunds are no longer available, but you keep full access until the end of your billing period (or permanently, in the case of Lifetime).

3. Premium Monthly ($14.99/month)

  • Within 14 days of your first purchase: Full refund available upon request.
  • After 14 days: No refunds for the current or any prior billing period. You may cancel at any time to prevent future charges.
  • Upon cancellation, you retain full access to all premium content until the end of your current billing period.
  • No partial refunds are issued for unused days within a billing period.

4. Premium Yearly ($119/year)

  • Within 14 days of purchase:Full refund available upon request — no questions asked.
  • After 14 days: No refund is available. You will retain access until the end of your annual billing period.
  • You may cancel your subscription at any time to prevent automatic renewal at the end of the annual period.

5. Lifetime Access ($199)

  • Within 14 days of purchase:Full refund available upon request — no questions asked.
  • After 14 days: Lifetime purchases are non-refundable. You retain permanent access to all current and future course content.

6. How to Cancel

You can cancel your subscription through either of these methods:

6.1 Stripe Customer Portal (Recommended)

  1. Log in to your account on the Platform.
  2. Navigate to your Account Settings.
  3. Click "Manage Subscription" to open the Stripe Customer Portal.
  4. Select "Cancel Subscription" and confirm.

6.2 Email

Send a cancellation request to learnarepaspanish@gmail.com with the email address associated with your account. We will process your cancellation within 1 business day.

7. How to Request a Refund

If you are eligible for a refund under this policy, email us at learnarepaspanish@gmail.com with:

  • Your account email address.
  • The date of your purchase.
  • Your reason for requesting a refund (optional but helpful).

8. Refund Processing

  • Approved refunds are processed within 5–10 business days.
  • Refunds are issued to the original payment method used at the time of purchase.
  • Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

9. Exceptions

We reserve the right to deny a refund request if:

  • The request is made outside the applicable 14-day refund window.
  • We detect evidence of fraud or abuse (e.g., repeated purchase-and-refund patterns).
  • The account was terminated for violation of our Terms of Service.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active subscribers via email.

11. Contact Us

For any questions about refunds or cancellations: